Support Plans
| Free | Essentials Plus | Priority? | Pro-Active | Commercial Support |
|
|---|---|---|---|---|---|
| Paid on site Service Calls | Free Feature Included |
Essentials Plus Feature Included |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Quarterly Firmware, Wi-Fi Check & Performance Report Card | Free | Essentials Plus Feature Included |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Internet Speed & Uptime Monitoring | Free | Essentials Plus Feature Partially Available |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Local Network Performance | Free | Essentials Plus Feature Partially Available |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Wi-Fi Monitoring | Free | Essentials Plus Feature Partially Available |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Extended Device Monitoring | Free | Essentials Plus Feature Partially Available |
Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Remote Support / Device Issue Resolution | Free | Essentials Plus 24/7 Support |
Priority? 24/7 Support |
Pro-Active 24/7 Support |
Commercial Support 24/7 Support |
| Standard Next available Appointment Scheduling? | Free Feature Included |
Essentials Plus Feature Included |
Priority? | Pro-Active | Commercial Support |
| Priority Scheduling. Skip the Line? | Free | Essentials Plus | Priority? Feature Included |
Pro-Active Feature Included |
Commercial Support Feature Included |
| Night and Weekend On Site Appointments **? | Free | Essentials Plus | Priority? | Pro-Active Feature Included |
Commercial Support Feature Included |
| Discounted Service Rates | Free | Essentials Plus | Priority? 20% |
Pro-Active 20% |
Commercial Support 20% |
| Max Number of Locations per membership | Free | Essentials Plus | Priority? | Pro-Active | Commercial Support 2 |
| Monthly Price | Free $0 |
Essentials Plus $79 |
Priority? $249 |
Pro-Active $379 |
Commercial Support $399 |
** After hours support will be charged at a higher rate than normal
Overview of Strotek's Support Plans
Strotek LLC offers a variety of support plans designed to meet the diverse needs of its clients. Each plan is tailored to provide a range of services, ensuring that customers can choose an option that best fits their operational requirements and budget.
From basic support to comprehensive packages, Strotek's plans include features such as 24/7 assistance, proactive maintenance, and dedicated account management. Clients can review the details of each plan on our website, allowing them to make informed decisions about the support they need.
Features of Our Support Services
Our support services are built around key features that guarantee reliability and efficiency. Clients can expect round-the-clock support, quick response times, and expert guidance for troubleshooting and system maintenance.
In addition to standard support, our plans include proactive monitoring to anticipate potential issues before they arise. This approach not only minimizes downtime but also enhances the overall performance of your systems, providing peace of mind for our clients.
Pricing Structure for Support Plans
Understanding the pricing structure of our support plans is essential for clients looking to budget effectively. Strotek LLC provides transparent pricing options that cater to different levels of support, ensuring that clients can find a plan that aligns with their financial constraints.
Our pricing model takes into account various factors, including the level of service required and the complexity of the systems being supported. Detailed pricing information is available on our website, along with a comparison table to help clients evaluate their options.
How to Access Strotek's Support Services
Accessing Strotek's support services is straightforward and user-friendly. Clients can reach our support team via multiple channels, including phone, email, and live chat, ensuring that assistance is always just a click or call away.
For those who prefer self-service options, we also provide an extensive knowledge base and FAQ section on our website. This resource is designed to empower clients with the information they need to resolve common issues independently, while also providing easy access to our support team when necessary.